Effective Date: 23 October 2026
Last Updated: 23 October 2026

At Worksmith, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how Worksmith Private Limited collects, uses, stores and shares information when you visit our website, submit an enquiry, request a workspace tour, make a booking or use our facilities.

Please read this policy carefully to understand our practices.

1. Who We Are

Worksmith is operated by Worksmith Private Limited, located at:

9th Floor, B-Block, Meenakshi Tech Park, Phase 2, Gachibowli, Hyderabad, Telangana – 500032, India.

For privacy-related questions or requests, please contact us using the details provided at the end of this policy.

2. Information We May Collect

Depending on how you interact with Worksmith, we may collect the following categories of information.

A. Contact and Enquiry Information

When you contact us or submit a form, we may collect:

• Name

• Email address

• Phone number

• Company or organisation name, if provided

• Workspace requirements and preferences

• The content of your enquiry or message

B. Booking and Membership Information

If you book or use our services, we may collect information necessary to administer the booking or membership, such as:

• Booking dates, workspace type and membership details

• Billing and transaction records

• Business or invoicing details

• Authorised member and visitor information

• Information needed to administer virtual office services, where applicable

C. Website and Technical Information

When you visit our website, certain technical information may be collected through server logs, cookies or similar technologies, depending on the tools configured on the website. This may include:

• IP address and approximate location derived from it

• Browser type, device information and operating system

• Pages visited and interactions with the website

• Referring website and visit timestamps

• Diagnostic and security-related information

D. Facility and Security Information

Where applicable and disclosed through appropriate notices, Worksmith may collect information needed to manage facility access and safety. This may include visitor records, access logs, CCTV footage and information associated with security incidents.

The collection and use of such information will depend on the facilities and security systems actually in operation.

E. Payment Information

Where payments are accepted, Worksmith or its payment service provider may process transaction details and payment status.

Full card details, banking credentials or other sensitive payment information should be handled only through appropriately configured payment systems and not through ordinary website enquiry forms.

Please do not send passwords, PINs or banking credentials to Worksmith by email or through website contact forms.

3. How We Use Your Information

We may use personal information for the following purposes:

• Responding to enquiries and requests for information.

• Arranging workspace tours and managing bookings.

• Providing memberships, workspace access and related services.

• Communicating booking confirmations, changes and service updates.

• Processing payments, invoices, refunds and accounting records.

• Managing visitors, facility security and safety.

• Improving our website, facilities and customer experience.

• Detecting fraud, investigating incidents and protecting our rights.

• Meeting legal, regulatory and record-keeping obligations.

• Sending promotional communications where permitted by applicable law and, where required, with your consent.

We will not use personal information for purposes incompatible with the purpose for which it was collected, except where permitted by applicable law.

4. Legal Basis and Consent

Where required by applicable law, Worksmith will provide relevant information about its data practices and obtain consent before processing personal information that requires consent.

Depending on the context, information may also be processed to respond to a request you initiate, provide a service you have requested, comply with legal obligations or for other purposes permitted by applicable law.

Where processing relies on consent, you may withdraw that consent using the available contact or withdrawal method. Withdrawal does not affect processing lawfully carried out before withdrawal, and some services may not be possible where particular information is necessary to provide them.

5. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential website functions, understand website performance and improve user experience.

Depending on the tools configured, these technologies may be used to:

• Remember preferences or settings.

• Maintain essential website functionality.

• Understand website traffic and visitor interactions.

• Diagnose technical problems and help protect the website.

You may be able to manage cookies through your browser settings or any cookie preference tool provided on the website. Disabling certain cookies may affect website functionality.

If analytics, advertising or other non-essential tracking tools are used, they should be disclosed and configured in accordance with applicable consent requirements.

6. When We Share Information

Worksmith does not intend to sell personal information as a standalone commercial product.

We may share relevant information with the following categories of recipients where necessary and lawful:

• Service providers: Website hosting, IT support, communications, booking systems, payment processing, analytics and other operational services.

• Professional advisers: Accountants, auditors, lawyers and consultants where reasonably required.

• Authorities and regulators: Where disclosure is required by law or necessary to respond to lawful requests.

• Security and safety personnel: Where necessary to manage access, investigate incidents or protect people and property.

• Business transactions: Where information must be handled as part of a merger, restructuring or transfer of business, subject to applicable law and appropriate safeguards.

We expect service providers handling personal information on our behalf to use it only for authorised purposes and to apply appropriate safeguards.

7. Data Storage and Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, record-keeping, security, dispute resolution and compliance with legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected. For example, financial records may need to be retained for statutory periods, while enquiry records may be retained for a different period.

When information is no longer required, it will be deleted, anonymised or otherwise handled in accordance with applicable law and our retention procedures, subject to lawful retention requirements.

8. Data Security

Worksmith takes reasonable measures appropriate to the nature of the information and the risks involved to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access restrictions, appropriate technical safeguards, secure service providers and internal procedures.

No website, online transmission or storage system can be guaranteed to be completely secure. If you believe your information has been compromised, please contact us promptly.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about personal data processed by Worksmith.

• Request correction or updating of inaccurate or incomplete information.

• Request deletion of personal information where applicable.

• Withdraw consent where processing relies on consent.

• Raise a grievance or concern about how your information is handled.

• Exercise other rights available under applicable data protection law.

To submit a request, contact us using the details below. We may need to verify your identity before acting on a request and may retain certain information where required by law.

10. Children’s Privacy

Worksmith’s services are primarily intended for adults and businesses. Our website and services are not intentionally designed to collect children’s personal information without an appropriate lawful basis and any required permissions.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action in accordance with applicable law.

11. Third-Party Websites

Our website may link to external websites, platforms or services. These third parties operate under their own privacy policies and practices.

Worksmith is not responsible for the privacy or security practices of external websites. We encourage you to review their policies before providing personal information.

12. Communications and Marketing

We may contact you to respond to enquiries, provide booking-related updates or communicate information about services you have requested.

Where permitted by applicable law, we may also send information about Worksmith services, events or offers. You can opt out of promotional communications using the unsubscribe mechanism provided or by contacting us.

Opting out of promotional messages will not necessarily stop essential communications relating to an existing booking, payment or service.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, operational practices or legal requirements.

The latest version will be published on this page, together with an updated “Last Updated” date. Where required by law, we will provide notice of material changes or seek consent where applicable.

14. Contact and Privacy Grievances

If you have a question, wish to exercise a privacy right or want to raise a grievance about the handling of your personal information, please contact:

Worksmith Private Limited
9th Floor, B-Block, Meenakshi Tech Park, Phase 2, Gachibowli, Hyderabad, Telangana – 500032, India
Phone: +91 96763 43237
Email: info@worksmith.in

Please describe your request clearly. We may request additional information to verify your identity and will handle your request in accordance with applicable law.

If Worksmith designates a specific privacy or grievance officer, their name and contact details should be published here.

15. Applicable Law

This Privacy Policy is intended to be read alongside applicable Indian data protection and other relevant laws, including the Digital Personal Data Protection Act, 2023, and the rules and provisions that are in force from time to time.

Where applicable law provides rights or protections that differ from this policy, the law will prevail.